MIRA

Automate Your Facility Helpdesk with Voice AI

Capture and handle service requests autonomously with Helpdesk AI — preventing missed emergencies, reducing SLA breaches, cutting help desk workload by 70%

No training needed · No credit card

check Omni-channel

check Multi-lingual & Accent

check 24/7 Intake

Our Helpdesk AI Is Active Across Enterprise FM Teams. Try It Now.

CLICK TO CALL MIRA

Experience Mira directly
in our product.

Open live demo

Most AI Assists the Desk. Helpdesk AI Runs It Completely.

Mira operates beyond your facilities' workflow - validating requests, detecting urgency, and dispatching work before SLAs are at risk.

Mira Voice AI workflow from call intake to completion

Helpdesk AI: Product Walkthrough

No SLA Slips, Even After Hours. See Helpdesk AI in Action.

After-hours AC failure

0:00 0:00

Call transcribe

Mira: Hi, this is Mira. How can I help you?

Tenant: Leaving the office in Tower 4. It's already 8 PM. And while setting up the boardroom, I found the AC isn't working. And we've got a meeting early tomorrow morning.

Mira: I've got your record here. Tenant ID T4, 0412, Tower 4, fourth floor, right?

Tenant: Yes, that's correct.

Mira: All right, I'll check who's available from the maintenance team right now.

Mira: Before someone heads out, can we try a quick check together? Sometimes it fixes cooling issues right away.

Tenant: Sure.

Mira: First, could you look at the thermostat and confirm it's set to cool mode? Did you get that part or want me to repeat it?

Tenant: Got it. It's on cool.

Mira: Great. Next, please lower the temperature by about two degrees from the current setting. Let me know once that's done. Or if you want me to walk you through it.

Tenant: Done. Lowered it by two degrees.

Mira: Perfect. Now, check if the fan mode is set to auto. Do you see that option on the display?

Tenant: Yes, it's on auto.

Mira: Good. Finally, take a look at the thermostat screen. Do you notice any flashing lights or error icons?

Tenant: No, the display looks normal.

Mira: All right. Could you send me a quick photo of the thermostat display on WhatsApp? I've just sent you a message there.

Tenant: Sure, sending now.

Mira: Got it. I've assigned technician ID tech 7531 to attend. You'll get a text shortly with their ETA. They'll inspect the boardroom unit tonight and make sure it's ready before your morning meeting.

Tenant: Sounds good.

Mira: Tech 7531 is en route. I'll update you once they reach your floor.

After-hours AC failure

With Helpdesk AI

Issue assessed, troubleshot, and dispatched in minutes.

Workflow:

callCall answered

→

person_pin_circleTenant location identified

→

support_agentGuided troubleshooting

→

handymanService Request created

→

account_circleTechnician assigned

→

notifications_activeTenant notified

→

What Helpdesk AI ensures

No after-hours issues missed, even outside business hours
Step-by-step troubleshooting before dispatch
Correct technician assigned with full context

Ongoing elevator outage

With Helpdesk AI

Status retrieved, accountability enforced and updates shared instantly

Workflow:

mark_chat_unreadMessage received (WhatsApp)

→

verifiedContext verified

→

download_for_offlineExisting SR fetched

→

check_circleTechnician update confirmed

→

notifications_activeStakeholders notified

→

toggle_onFollow-up monitoring enabled

→

What Helpdesk AI ensures

No repeated explanations or lost context across calls
No requests quietly stalling in the system
Clear, proactive SLA visibility

Emergency call - Burning smell in server room

0:00 0:00

Call transcribe

Mira: Hi, this is Mira. How can I help you?

Caller: There's a burning smell in our server room. I think something's overheating.

Mira: Got it. Don't panic.

Mira: Please step away from the equipment and make sure no one touches any plugs or panels. Is there visible smoke?

Caller: No smoke yet. Just a strong smell.

Mira: Understood. I'm alerting the on-site electrical team now. They'll be there in under five minutes.

Mira: Please keep the door open for ventilation and avoid using nearby sockets until they arrive.

Caller: Okay, doing that.

Emergency call - Burning smell in server room

With Helpdesk AI

Risk identified & instant emergency response dispatched

Workflow:

callCall answered

→

brightness_alertEmergency keywords detected

→

person_pin_circleLocation & context confirmed

→

handymanService Request created

→

chargerElectrical team alerted

→

notifications_activeTenant notified

→

What Helpdesk AI ensures

Immediate safety-first response during high-risk situations
Clear instructions to reduce danger before help arrives
Emergency routed to the right on-site team without delay

Free trial Book a demo

Find the Right Voice for Your Operations

Run Mira in English/Arabic and choose the accent and tone that fits your sites - professional, friendly, calm, or directive.

English (UK) Calm Instructional Female

English (US) Casual Conversational Male

English (US) Authoritative Male

Arabic (Native) Corporate Male

English (Arabic) Reassuring Female

English (US) Cheerful Female

English (US) Authoritative Clear Female

English (US) Professional Polished Female

Arabic (Native) Professional Female

English (Indian) Warm Reassuring Female

English (US) Formal Business Female

3 days to roi

Go Live Without Changing How You Work

Mira fits into your existing service workflow - every request is captured, logged, and routed as a ticket.

Works with any CMMS or helpdesk

expand_more

Mira logs, validates, and updates requests directly in your existing CMMS/system.

Bring Your Own Number

expand_more

Mira takes over incoming calls on your existing number - no change for tenants.

WhatsApp & Chat Channels

expand_more

Requests come in where occupants already communicate.

Onboard Your Agent

expand_more

Name your agent and train it on your facilities data, knowledge base, procedures and service workflows.

Credit Usage

expand_more

Transparent agent usage with credit tracker.

Mira reduces back office admin load by 3X. Teams can now focus on resolving issues, not managing calls.

Book a demo

Unlock Operational Outcomes Across Service Operations

70–80% service requests handled autonomously
30–40% reduction in service desk workload
Near-zero missed incidents or SLA breaches
Quick ROI Time to value within days, without the friction

Credit-Based Pricing

A single subscription for AI agents, with credits based on actual usage. No per-user licenses.

Beyond Helpdesk Agent:
Meet Atom

Mira is part of Atom - Facilio’s Agentic AI ecosystem, extending automation across finance, compliance, and operational intelligence.

Don’t see your use case yet? Atom’s AI agents are continuously expanding to automate manual back and front-office support teams.

Explore atom suite

Stop managing service requests manually. Automate your helpdesk with Mira.

Book a demo

Frequently Asked Questions

Is Mira a chatbot or an IVR replacement?

Neither. Mira is an AI Agent, an independent layer that operates above your CMMS to automate service desk workflows end-to-end. It integrates into your existing systems to manage requests, route tasks, and ensure timely follow-ups - all without disrupting your operations.

What happens if Mira misses the required information during a call?

Mira blocks submission until mandatory fields are validated, preventing incomplete tickets.

How does Mira handle emergencies or urgent issues?

Detects urgency from language & context (e.g., “flooded,” “smoke,” “fire alarm”), sets priorities, and automatically triggers escalations.

Can users talk to a human if they don’t want to interact with AI?

Yes, at any time, Mira can log a request and trigger a callback, based on your configuration.

Does Mira replace my service desk team?

No. Mira handles repetitive intake & follow-ups - your team focuses on resolution.

How long does it take to deploy Mira?

Configured to your workflows, buildings, roles, and SLAs—no process redesign needed. Mira can be deployed in days.

Is Mira secure?

Yes. Mira operates only on your data, within your system boundaries. It does not train on or access external customer data.

Does Mira work across multiple sites and regions?

Yes. Mira is configurable by site, building, role, and SLA - making it suitable for high-volume, multi-site operations.

How is Mira different from AI features in generic helpdesk tools?

Generic AI automates after tickets are created. Mira operates inside workflows, enforcing validation, urgency detection, and escalation before issues enter your system.

Automate Your Facility Helpdesk with Voice AI

Our Helpdesk AI Is Active Across Enterprise FM Teams. Try It Now.

Most AI Assists the Desk. Helpdesk AI Runs It Completely.

Helpdesk AI: Product Walkthrough

No SLA Slips, Even After Hours. See Helpdesk AI in Action.

After-hours AC failure

Ongoing elevator outage

Emergency call - Burning smell in server room

Find the Right Voice for Your Operations